FAQ

Frequently asked questions

What is your average per-plate cost?

We offer packages starting at $40 per person for a delightful 3-course dinner. For alternative setups, such as grazing platters and buffet-style dining, prices are also per person with a minimum order of 12. This allows you to customize your experience by selecting your preferred items and tailoring the cost to fit your needs.

Do you offer package deals or discounts for larger events?

We offer special pricing for charities that align with our mission of supporting vulnerable members of our community.

Can you provide a customized quote based on my specific requirements?

Absolutely! You can get in touch with us at cateringcoordinator@chefrics.com to discuss your specific requirements and we will provide you with a customized quote.

Do you require a deposit or payment upfront?

For orders under $500, we require full payment to confirm the booking. For orders above $500, we require a 25% deposit to confirm the booking.

What is your cancellation policy?

Cancellation within 48 hours of the event will be subject to a 50% cancellation fee.

Can you accommodate dietary restrictions (e.g., vegetarian, vegan, gluten-free)?

Yes, we can accommodate dietary restrictions. However, we are NOT a certified gluten-free or allergen-free facility. Menu items may contain or come into contact with allergens such as wheat/gluten, milk, eggs, peanuts, fish, shellfish, soy, and tree nuts. Even though all staff follows all the guidelines for avoiding cross-contamination, there is always a possibility and we cannot make any warranty in this regard.

Do you offer customizable menus or set menu options?

We offer both options! Choose from our themed buffets, such as the Continental Breakfast Buffet or the Big Breakfast Buffet, or customize your own menu. With a wide variety of items available, you can mix and match to create the perfect selection.

Can you provide sample menus or tasting options? And if so what is the cost?

We can arrange a tasting session for you to sample a variety of items from our menu. The cost will depend on your chosen selections. If you schedule a tasting for a wedding package and later book your event with us, the tasting fee will be deducted from your final invoice, effectively making it a complimentary tasting.

Do You provide Alcohol

No we do not provide alcohol

Do you offer all-inclusive menu packages?

Yes. We have two packages for coursed-dinners and six buffet-style packages.

Do you provide waitstaff, cooks or bartenders for the event?

Some of our food items require a cook on site, we would include this in your quote at $30 per hour. We can also hire servers and bartenders for $30 per hour, per person, with a minimum of 4 hours

Do you offer rental equipment (e.g., dishware, cutlery, tables, chairs, linens)?

We can include the rent of up to 4 black rectangular tablecloths ($10 each). For everything else, we can place an order on your behalf with Chez Lili. The client is responsible for the receiving of the delivery, the gathering of used materials, and ensuring that the pickup includes all the rental items in one accessible location. Chef Ric's is not financially responsible for the any lost, stolen or broken rental items and any charges accrued will be passed along to the client. Deliveries are made the weekday before the events and pick up is the weekday after the event for a $200 fee. Deliveries or pickups outside of these logistics will incur on extra fees.

Can you handle the setup and cleanup for the event?

Yes, we always include the setup of the food (only). If you require setup for tables, we would include servers in your quote. If you have staff booked, they will take care of tearing down the food stations, but not cleaning duties.

Is there a minimum staffing requirement for events?

If you require servers, please consider a minimum of 1 server for every 25 guests. The fee is $30 per hour/per person, with a minimum of 4 hours of service. If you select hors d’oeuvres varieties that need to be assembled on site, your quote will include a fee of $30 per hour for the cook.

How far in advance should I book your services?

If you require staff or rentals, we reccomend confirmation (with payment of a 25% deposit) at least one week before the event, so we would recommend to send your request at least two weeks in advance to allow enough time to discuss adjustments to the proposed quote. For events that do not require staff on site or rentals, please submit your request at least one week in advance.

Is there a delivery charge?

For deliveries within a 10 km radius of Chef Ric's, a $25 delivery fee will apply.
For deliveries within a 30 km radius of Chef Ric's, a $50 delivery fee will apply.
For deliveries within a 60 km radius of Chef Ric's, a $100 delivery fee will apply.
For deliveries within a 75 km radius of Chef Ric's, a $200 delivery fee will apply.
For deliveries beyond 75 Km please inquire for pricing

Is there an Equipment Pickup Charge? If so, what is the charge?

If the order involves our equipment, we usually do pickups the day after. The charge is the same as delivery. Alternatively, the client is welcome to bring the equipment back to Chef Ric’s premises the day after the event and avoid the Equipment Pickup Charge.

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